Privacy Policy

PRIVACY POLICY

1) INTRODUCTION AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you visit our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data means all data with which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Live Forever Young Institute GmbH, Floing 153, 8183 Floing, Austria, Tel.: +43677 E-Mail: shop@liveforeveryoung.at. The person responsible for processing personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the "https://" prefix and the lock symbol in your browser bar.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When using our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect data that your browser transmits to the page server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

Our visited website
Date and time at the time of access
Amount of data sent in bytes
Source/referral from which you accessed the site
Browser used
Operating system used
Used IP address (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. Data is not passed on or used otherwise. However, we reserve the right to review server log files retrospectively if there are concrete indications of unlawful use.

3) HOSTING & CONTENT DELIVERY NETWORK

3.1 Shopify

For hosting our website and displaying page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify")

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada, Shopify Data Processing (USA) Inc., Shopify Payments (USA) Inc., or Shopify (USA) Inc.

All data collected on our website is processed on the provider's servers. We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

In the case of data transfer to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.

3.2 Cloudflare

We use a content delivery network from the following provider: Cloudflare Inc., 101 Townsend St. San Francisco, CA 94107, USA

This service allows us to deliver large media files such as graphics, page content, or scripts faster via a network of regionally distributed servers. The processing is carried out to protect our legitimate interest in improving the stability and functionality of our website according to Art. 6 para. 1 lit. f GDPR. We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European level of data protection.

4) COOKIES

To make visiting our website attractive and to enable the use of certain functions, we use cookies, which are small text files stored on your device. Some of these cookies are automatically deleted after closing the browser (so-called "session cookies"), while others remain on your device longer and allow the storage of page settings (so-called "persistent cookies"). In the latter case, you can find the storage duration in the overview of your web browser's cookie settings.

If personal data is processed by individual cookies we use, the processing is carried out according to Art. 6 para. 1 lit. b GDPR either for the performance of the contract, according to Art. 6 para. 1 lit. a GDPR in case of given consent, or according to Art. 6 para. 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

You can set your browser to inform you about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general.

Please note that if you do not accept cookies, the functionality of our website may be limited.

5) CONTACT

5.1 Judge.me

For review reminders, we use the services of the following provider: Judge.me LLC, PO Box 7403, Jackson, Wyoming 83002, USA

We transmit your email address and, if applicable, other customer data to the provider solely based on your explicit consent according to Art. 6 para. 1 lit. a GDPR, so that they can contact you by email with a review reminder.

You can revoke your consent at any time with effect for the future towards us or the provider.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

5.2 When contacting us (e.g., via contact form or email), personal data is processed exclusively for the purpose of handling and responding to your request and only to the extent necessary.

The legal basis for processing this data is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted if the circumstances indicate that the matter in question has been conclusively resolved and no legal retention obligations apply.

6) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT

According to Art. 6 para. 1 lit. b GDPR, personal data will continue to be collected and processed to the extent necessary if you provide it to us when opening a customer account. Which data is required for account opening can be found in the input mask of the corresponding form on our website.

You can delete your customer account at any time by sending a message to the above-mentioned address of the responsible party. After deleting your customer account, your data will be deleted provided that all contracts concluded through it have been fully processed, no legal retention periods apply, and we have no legitimate interest in further storage.

7) USE OF CUSTOMER DATA FOR DIRECT MARKETING

7.1 Registration for our email newsletter

When you sign up for our email newsletter, we regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Providing additional data is voluntary and is used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which ensures that you only receive newsletters after you have explicitly confirmed your consent to receive the newsletter by clicking a verification link sent to the specified email address.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR. In doing so, we store the IP address registered by your Internet Service Provider (ISP) as well as the date and time of registration to be able to trace any possible misuse of your email address at a later time. The data we collect when you register for the newsletter is used strictly for the intended purpose.

You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the responsible party named at the beginning. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list unless you have explicitly consented to further use of your data or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this declaration.

7.2 Klaviyo

The dispatch of our email newsletters is carried out via this provider: Klaviyo, 225 Franklin St, Boston, MA 02110, USA

Based on our legitimate interest in effective and user-friendly newsletter marketing, we pass on the data you provide when registering for the newsletter in accordance with Art. 6 para. 1 lit. f GDPR to this provider so that they can handle the newsletter dispatch on our behalf.

Subject to your explicit consent pursuant to Art. 6 para. 1 lit. a GDPR, the provider also carries out a statistical success evaluation of newsletter campaigns using web beacons or tracking pixels in the sent emails, which can measure open rates and specific interactions with the newsletter content. Device information (e.g., time of access, IP address, browser type, and operating system) is also collected and evaluated but not merged with other data sets.

You can revoke your consent to newsletter tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider that protects the data of our site visitors and prohibits passing it on to third parties.

8) DATA PROCESSING FOR ORDER PROCESSING

8.1 To the extent necessary for contract processing for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6 para. 1 lit. b GDPR.

If we owe you updates for goods with digital elements or for digital products based on a corresponding contract, we process the contact data you provided during the order (name, address, email address) to inform you personally about upcoming updates within the legally prescribed period via an appropriate communication channel (such as by mail or email) in accordance with our legal information obligations under Art. 6 para. 1 lit. c GDPR. Your contact data will be used strictly for the purpose of notifications about updates we owe and will only be processed by us to the extent necessary for the respective information.

For processing your order, we also cooperate with the following service provider(s) who support us wholly or partially in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

8.2 Use of special service providers for fulfillment

8.3 Use of special services for order management and execution

8.4 Order Printer Pro

We use the following provider for order processing: FORSBERG+TWO, Tranegårdsvej 74, 2900, Hellerup, Denmark

Name, address, and, if applicable, other personal data are shared with the provider in accordance with Art. 6 para. 1 lit. b GDPR for the purpose of processing the online order. The transfer of your data only takes place to the extent necessary for processing the order. The provider is also used for accounting purposes. The provider processes incoming and outgoing invoices as well as, if applicable, the bank transactions of our company to automatically record invoices, match them to transactions, and create financial accounting in a semi-automated process.

If personal data is also processed in this context, the processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in efficient organization and documentation of our business processes.

8.6 Transfer of personal data to shipping service providers

8.7 DHL

We use the following provider as a transport service provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

We share your email address and/or phone number with the provider prior to delivery for the purpose of coordinating a delivery date or for delivery notification in accordance with Art. 6 para. 1 lit. a GDPR, provided you have given your explicit consent during the ordering process. Otherwise, for the purpose of delivery in accordance with Art. 6 para. 1 lit. b GDPR, we only share the recipient's name and delivery address with the provider. The data transfer only takes place to the extent necessary for the delivery of goods. In this case, prior coordination of the delivery date with the provider or delivery notification is not possible.

Consent can be revoked at any time with effect for the future by contacting the responsible party named above or the provider.

8.8 DPD

We use the following provider as a transport service provider: DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg, Germany

Consent can be revoked at any time with effect for the future by contacting the responsible party named above or the provider.

8.9 Austrian Post

We use the following provider as a transport service provider: Österreichische Post Aktiengesellschaft, Rochusplatz 1, 1030 Vienna, Austria

Consent can be revoked at any time with effect for the future by contacting the responsible party named above or the provider.

8.10 Use of payment service providers (payment services)

8.11 Apple Pay

If you choose the payment method "Apple Pay" from Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, the payment is processed via the Apple Pay function of your device running iOS, watchOS, or macOS by charging a payment card stored in Apple Pay. Apple Pay uses security features integrated into your device’s hardware and software to protect your transactions. To authorize a payment, you must enter a previously set code and verify it using the Face ID or Touch ID function of your device.

For payment processing purposes, the information you provide during the order process, along with your order details, is transmitted to Apple in encrypted form. Apple then re-encrypts this data with a developer-specific key before sending it to the payment service provider of the payment card stored in Apple Pay to complete the payment. The encryption ensures that only the website where the purchase was made can access the payment data. After the payment is made, Apple sends your device account number and a transaction-specific, dynamic security code to the originating website to confirm the payment success.

If personal data is processed during the described transmissions, the processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6 para. 1 lit. b GDPR.

Apple stores anonymized transaction data, including the approximate purchase amount, approximate date and time, and whether the transaction was successfully completed. Anonymization completely excludes any personal reference. Apple uses the anonymized data to improve Apple Pay and other Apple products and services.

When you use Apple Pay on your iPhone or Apple Watch to complete a purchase made via Safari on your Mac, the Mac and the authorization device communicate over an encrypted channel on Apple’s servers. Apple does not process or store any of this information in a way that can identify you personally. You can disable the use of Apple Pay on your Mac in your iPhone settings. Go to "Wallet & Apple Pay" and turn off "Allow Payments on Mac."

Further information on data protection with Apple Pay can be found at the following internet address: https://support.apple.com/de-de/HT203027

8.12 EPS transfer

One or more online payment methods from the following provider are available on this website: PSA Payment Services Austria GmbH, Handelskai 92, Gate 2, 1200 Vienna, Austria

When selecting a payment method from the provider where you advance payment (such as credit card payment), your payment data provided during the ordering process (including name, address, bank and card information, currency, and transaction number) as well as information about the contents of your order are forwarded to the provider in accordance with Art. 6 para. 1 lit. b GDPR. The transfer of your data in this case is exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

8.13 Google Pay

If you choose the payment method "Google Pay" from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), the payment processing is carried out via the "Google Pay" application on your mobile device running at least Android 4.4 ("KitKat") and equipped with an NFC function by charging a payment card stored in Google Pay or a verified payment system there (e.g., PayPal). To authorize a payment over €25 via Google Pay, you must first unlock your mobile device using the configured verification method (such as facial recognition, password, fingerprint, or pattern).

For the purpose of payment processing, the information you provide during the ordering process, along with information about your order, is passed on to Google. Google then transmits your payment information stored in Google Pay in the form of a one-time transaction number to the originating website, which verifies the completed payment. This transaction number contains no information about the actual payment data of your payment methods stored in Google Pay but is created and transmitted as a uniquely valid numeric token. For all transactions via Google Pay, Google acts solely as an intermediary to process the payment. The transaction is conducted exclusively between the user and the originating website by charging the payment method stored in Google Pay.

If personal data is processed during the described transmissions, the processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6 para. 1 lit. b GDPR.

Google reserves the right to collect, store, and evaluate certain transaction-specific information for every transaction made via Google Pay. This includes the date, time, and amount of the transaction, merchant location and description, a description of the purchased goods or services provided by the merchant, photos you attached to the transaction, the name and email address of the seller and buyer or sender and recipient, the payment method used, your description of the reason for the transaction, and, if applicable, the offer associated with the transaction.

According to Google, this processing is carried out exclusively in accordance with Art. 6 para. 1 lit. f GDPR based on the legitimate interest in proper accounting, verification of transaction data, and optimization and maintenance of the Google Pay service.

Google also reserves the right to combine the processed transaction data with additional information collected and stored by Google when using other Google services.

The terms of use for Google Pay can be found here:

https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de
Further information on data protection at Google Pay can be found at the following internet address:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de

8.14 Klarna

One or more online payment methods from the following provider are available on this website: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

When selecting a payment method where the provider advances payment (such as invoice or installment purchase or direct debit), you will also be asked during the ordering process to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, email address, phone number, and if applicable, data on an alternative payment method).

To protect our legitimate interest in determining the creditworthiness of our customers, we forward this data to the provider for the purpose of a credit check in accordance with Art. 6 para. 1 lit. f GDPR. The provider checks, based on the personal data you provide as well as other data (such as shopping cart, invoice amount, order history, payment experiences), whether the payment method you selected can be granted with regard to payment and/or default risks.

For the decision within the application review, in addition to internal provider criteria according to Art. 6 para. 1 lit. f GDPR, identity and credit information from the following credit agencies may also be included:

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

The credit report may contain probability values (so-called score values). As far as score values are included in the credit report result, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, among other things but not exclusively, address data.

You can object to this processing of your data at any time by sending us a message or contacting the provider. However, the provider may still be entitled to process your personal data if this is necessary for contractually compliant payment processing.

8.15 PayPal

One or more online payment methods from the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

8.16 PayPal Checkout

This website uses PayPal Checkout, an online payment system from PayPal, which consists of PayPal's own payment methods and local payment methods from third-party providers.

When paying via PayPal, credit card via PayPal, direct debit via PayPal, or – if offered – "Pay Later" via PayPal, we pass your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment processing. The transfer is made in accordance with Art. 6 para. 1 lit. b GDPR and only to the extent necessary for payment processing.

PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or – if offered – "Pay Later" via PayPal. For this purpose, your payment data may be shared with credit agencies in accordance with Art. 6 para. 1 lit. f GDPR based on PayPal's legitimate interest in determining your creditworthiness. PayPal uses the result of the credit check regarding the statistical probability of payment default to decide whether to provide the respective payment method. The credit report may include probability values (so-called score values). If score values are included in the credit report result, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, among other things but not exclusively, address data. You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contract-compliant payment processing.

When selecting the PayPal payment method "Invoice Purchase," your payment data will initially be transmitted to PayPal for payment preparation, after which PayPal forwards it to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin ("Ratepay") for payment execution. The legal basis is always Art. 6 para. 1 lit. b GDPR. In this case, RatePay conducts an identity and credit check in its own name to determine creditworthiness according to the principle mentioned above and forwards your payment data to credit agencies based on the legitimate interest in determining creditworthiness pursuant to Art. 6 para. 1 lit. f GDPR. A list of the credit agencies Ratepay may use can be found here: https://www.ratepay.com/legal-payment-creditagencies/

When using the payment method of a local third party, your payment data will initially be transmitted to PayPal for payment preparation in accordance with Art. 6 para. 1 lit. b GDPR. Depending on your selection of an available local payment method, PayPal will then transmit your payment data to the respective provider for the execution of the payment in accordance with Art. 6 para. 1 lit. b GDPR:
- Sofort (SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany)
- iDeal (Currence Holding BV, Beethovenstraat 300 Amsterdam, Netherlands)
- giropay (Paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main
- bancontact (Bancontact Payconiq Company, Rue d'Arlon 82, 1040 Brussels, Belgium)
- blik (Polski Standard Płatności sp. z o.o., ul. Czerniakowska 87A, 00-718 Warsaw, Poland)
- eps (PSA Payment Services Austria GmbH, Handelskai 92, Gate 2
1200 Vienna, Austria)
- MyBank (PRETA S.A.S, 40 Rue de Courcelles, F-75008 Paris, France)
- Przelewy24 (PayPro SA, Kanclerska 15A, 60-326 Poznań, Poland)
For further data protection information, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

8.17 Shopify Payments

This website offers one or more online payment methods from the following provider: Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

8.18 Stripe

This website offers one or more online payment methods from the following provider: Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland

9) ONLINE MARKETING

9.1 Facebook Pixel for creating Custom Audiences

Within our online offering, we use the service "Facebook Pixel" from the following provider: Meta Platforms Ireland Limited, 4 Grand Canal Quare, Dublin 2, Ireland ("Facebook")

When a user clicks on an advertisement we have placed on Facebook, the URL of our linked page is extended by a parameter using "Facebook Pixel." This URL parameter is then entered into the user's browser through a cookie set by our linked page itself after the redirection.

This allows Facebook, on the one hand, to identify visitors to our online offer as a target group for displaying ads (so-called "Facebook Ads"). Accordingly, we use the service to show the Facebook ads we place only to those Facebook users who have shown an interest in our online offer or who have certain characteristics (e.g., interests in specific topics or products determined by the websites visited) that we transmit to Facebook (so-called "Custom Audiences").

On the other hand, "Facebook Pixel" can track whether users were redirected to our website after clicking on a Facebook ad and what actions they take there (so-called "conversion tracking").

The collected data is anonymous to us, so it does not allow conclusions about the identity of the users. However, the data is stored and processed by Facebook, so a connection to the respective user profile is possible, and Facebook can use the data for its own advertising purposes.

All processing described above, especially the setting of cookies to read information on the device used, is only carried out if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future by disabling this service in the "Cookie Consent Tool" provided on the website.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

The information generated by Facebook is usually transmitted to a Facebook server and stored there; in this context, transmission to servers of Meta Platforms Inc. in the USA may also occur.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.

9.2 Google AdSense
This website uses Google AdSense, a web advertising service from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google AdSense uses so-called cookies, which are text files stored on your computer that allow an analysis of your use of the website. In addition, Google AdSense uses so-called "web beacons" (small invisible graphics) to collect information, which can record, collect, and evaluate simple actions such as visitor traffic on the website. The information generated by the cookie and/or web beacon (including your IP address) about your use of this website is usually transmitted to a Google server and stored there. This may also involve transmission to servers of Google LLC in the USA.
Google uses the information obtained in this way to evaluate your usage behavior with regard to AdSense ads. The IP address transmitted by your browser as part of Google AdSense is not merged with other data from Google. The information collected by Google may be transferred to third parties if required by law and/or if third parties process this data on behalf of Google.
All processing described above, especially reading information on the device used via cookies and/or web beacons, is only carried out if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. Without this consent, the use of Google AdSense during your visit to the site will not take place.
You can revoke your given consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.
Google's privacy policy can be viewed here: https://www.google.de/policies/privacy/

10) WEB ANALYTICS SERVICES

10.1 Google (Universal) Analytics

This website uses Google (Universal) Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables an analysis of your use of our website.

By default, cookies are set by Google (Universal) Analytics when visiting the website. These are small text files stored on your device that collect certain information. This information also includes your IP address, which is shortened by Google to exclude direct personal identification.

The information is transmitted to Google servers and further processed there. This may also include transfers to Google LLC based in the USA.

Google uses the collected information on our behalf to evaluate your use of the website, compile reports on website activities for us, and provide other services related to website and internet usage. The IP address transmitted and shortened by your browser within Google Analytics is not merged with other data from Google. The data collected through the use of Google (Universal) Analytics is stored for a period of two months and then deleted.

All processing described above, especially the setting of cookies on the device used, only takes place if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR.
Without your consent, the use of Google (Universal) Analytics during your visit to the site will not take place. You can revoke your given consent at any time with effect for the future. To exercise your right of withdrawal, please deactivate this service via the "Cookie Consent Tool" provided on the website.

Demographic Characteristics
Google (Universal) Analytics uses the special feature "demographic characteristics" and can create statistics that provide information about the age, gender, and interests of site visitors. This is done by analyzing advertising and information from third parties. This allows target groups to be identified for marketing activities. However, the collected data cannot be assigned to any specific person and is deleted after being stored for a period of two months.

Google Signals
As an extension to Google (Universal) Analytics, Google Signals can be used on this website to create cross-device reports. If you have enabled personalized ads and linked your devices to your Google account, Google can, subject to your consent to the use of Google Analytics according to Art. 6 para. 1 lit. a GDPR, analyze your usage behavior across devices and create database models, including for cross-device conversions. We do not receive any personal data from Google, only statistics. If you want to stop cross-device analysis, you can disable the "Personalized Ads" feature in your Google account settings. Follow the instructions on this page: https://support.google.com/ads/answer/2662922?hl=de More information about Google Signals can be found at the following link: https://support.google.com/analytics/answer/7532985?hl=de

UserIDs
As an extension to Google (Universal) Analytics, the "UserIDs" feature can be used on this website. If you have consented to the use of Google (Universal) Analytics according to Art. 6 para. 1 lit. a GDPR, have created an account on this website, and log in on different devices with this account, your activities, including conversions, can be analyzed across devices.

10.2 Google Analytics 4

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables an analysis of your use of our website.

By default, when visiting the website, Google Analytics 4 sets cookies, which are small text files stored on your device and collect certain information. This information includes your IP address, which Google shortens by removing the last digits to prevent direct personal identification.

The information is transmitted to Google servers and further processed there. This may also include transfers to Google LLC based in the USA.

Google uses the collected information on our behalf to evaluate your use of the website, compile reports on website activities for us, and provide other services related to website and internet usage. The shortened IP address transmitted by your browser within the scope of Google Analytics is not merged with other data from Google. The data collected through the use of Google Analytics 4 is stored for a period of two months and then deleted.

All processing described above, especially the setting of cookies on the device used, only takes place if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR.
Without your consent, the use of Google Analytics 4 during your visit to the website will not take place. You can revoke your given consent at any time with effect for the future. To exercise your right of withdrawal, please deactivate this service via the "Cookie Consent Tool" provided on the website.

We have concluded a data processing agreement with Google that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.
For the transfer of data to the USA, Google relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.
Further legal information about Google Analytics 4, including a copy of the mentioned standard contractual clauses, can be found at https://policies.google.com/privacy?hl=de&gl=de and at https://policies.google.com/technologies/partner-sites

Demographic Characteristics
Google Analytics 4 uses the special feature "demographic characteristics" to generate statistics that provide information about the age, gender, and interests of website visitors. This is done through the analysis of advertising and third-party information. This allows target groups for marketing activities to be identified. However, the collected data cannot be assigned to any specific person and is deleted after being stored for a period of two months.

Google Signals
As an extension to Google Analytics 4, Google Signals can be used on this website to create cross-device reports. If you have enabled personalized ads and linked your devices to your Google account, Google can, subject to your consent to the use of Google Analytics according to Art. 6 para. 1 lit. a GDPR, analyze your usage behavior across devices and create database models, including for cross-device conversions. We do not receive any personal data from Google, only statistics. If you want to stop cross-device analysis, you can disable the "Personalized Ads" feature in your Google account settings. Follow the instructions on this page: https://support.google.com/ads/answer/2662922?hl=de More information about Google Signals can be found at the following link: https://support.google.com/analytics/answer/7532985?hl=de

UserIDs
As an extension to Google Analytics 4, the "UserIDs" function can be used on this website. If you have consented to the use of Google Analytics 4 according to Art. 6 para. 1 lit. a GDPR, have set up an account on this website, and log in on different devices with this account, your activities, including conversions, can be analyzed across devices.

10.3 Google Tag Manager

This website uses the "Google Tag Manager," a service provided by the following provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: "Google").

Google Tag Manager provides a technical basis to bundle various web applications, including tracking and analysis services, and to calibrate, control, and link them to conditions via a unified user interface. Google Tag Manager itself does not store or read any information on user devices. The service also does not perform independent data analyses. However, when the page is accessed, your IP address is transmitted to Google via Google Tag Manager and may be stored there. Transmission to servers of Google LLC in the USA is also possible.

This processing is only carried out if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. Without this consent, the use of Google Tag Manager during your visit to the site will not take place. You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the "Cookie Consent Tool" provided on the website.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.

11) RETARGETING/ REMARKETING AND CONVERSION TRACKING

Google Ads Remarketing
Our website uses the functions of Google Ads Remarketing to advertise this website in Google search results as well as on third-party websites. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. Further data processing only takes place if you have agreed to Google linking your internet and app browser history with your Google account and using information from your Google account to personalize ads you view on the web. If you are logged into Google during your visit to our website, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing. For this purpose, your personal data is temporarily linked with Google Analytics data to form audiences. When using Google Ads Remarketing, personal data may also be transmitted to the servers of Google LLC in the USA.
Details about the processing initiated by Google Ads Remarketing and how Google handles data from websites can be found here: https://policies.google.com/technologies/partner-sites
You can permanently object to the setting of cookies by Google Ads Remarketing by downloading and installing the browser plug-in available at the following link:
https://support.google.com/ads/answer/7395996?
Further information and the privacy policy regarding advertising and Google can be viewed here:
https://www.google.com/policies/technologies/ads/
All processing described above, especially the setting of cookies to read information on the device used, is only carried out if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future by disabling this service in the "Cookie Consent Tool" provided on the website.

12) PAGE FUNCTIONALITIES

12.1 Facebook plugins

Our website uses plugins from the social network of the following provider: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

These plugins enable direct interactions with content on the social network.

To enhance the protection of your data when visiting our website, the plugins are initially deactivated and integrated into the page using a so-called "2-click" or "Shariff" solution.

This integration ensures that when a page on our website containing such plugins is accessed, no connection to the provider's servers is established initially.

Only when you activate the plugins and thereby give your consent to data transmission in accordance with Art. 6 para. 1 lit. a GDPR does your browser establish a direct connection to the provider's servers. In this process, regardless of whether you are logged into an existing user profile, certain information about your device (including your IP address), your browser, and your browsing history is transmitted to the provider and may be further processed there.

If you are logged into an existing user profile on the provider's social network, information about interactions made via the plugins will also be published there and shown to your contacts.
You can revoke your consent at any time by deactivating the enabled plugin by clicking it again. However, revocation does not affect data that has already been transmitted to the provider.

Data may also be transferred to: Meta Platforms Inc., USA

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.

12.2 Instagram plugins

Plugins from the social network of the following provider are used on our website: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland

These plugins enable direct interactions with content on the social network.

To enhance the protection of your data when visiting our website, the plugins are initially deactivated and integrated into the page using a so-called "2-click" or "Shariff" solution.

This integration ensures that when a page on our website containing such plugins is accessed, no connection to the provider's servers is established initially.

Data may also be transmitted to: Meta Platforms Inc., USA

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.

12.3 Pinterest plugins

Plugins from the social network of the following provider are used on our website: Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland

These plugins enable direct interactions with content on the social network.

To enhance the protection of your data when visiting our website, the plugins are initially deactivated and integrated into the page using a so-called "2-click" or "Shariff" solution.

This integration ensures that when a page on our website containing such plugins is accessed, no connection to the provider's servers is established initially.

Data may also be transmitted to: Pinterest Inc., USA

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.

12.4 YouTube

This website uses plugins to display and play videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transmitted to: Google LLC., USA

When you visit a page on our website that contains such a plugin, your browser establishes a direct connection to the provider's servers to load the plugin. Certain information, including your IP address, is transmitted to the provider in the process.

When playback of embedded videos is started via the plugin, the provider also uses cookies to collect information about user behavior, create playback statistics, and prevent abusive behavior.

If you are logged into a user account with the provider during your visit to the site, your data will be directly assigned to your account when you click on a video. If you do not want the data to be assigned to your account, you must log out before clicking the play button.

All aforementioned processing, especially the setting of cookies to read information on the device used, only takes place if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke the consent you have given at any time with effect for the future by disabling this service via the "Cookie Consent Tool" provided on the website.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.

12.5 Online applications via a form

On our website, we currently advertise vacant positions in a separate section, to which interested parties can apply via a corresponding form.

Applicants must provide all personal data necessary for a thorough assessment, including general information such as name, address, and contact details, as well as performance-related evidence and, if applicable, health-related information. Details about the application can be found in the job posting.

When submitting the form, applicant data is transmitted to us encrypted according to the state of the art, stored by us, and evaluated exclusively for the purpose of processing the application. The processing is based on Art. 6 para. 1 lit. b GDPR (or § 26 para. 1 BDSG), according to which the application process is considered as initiating an employment contract.

To the extent that special categories of personal data within the meaning of Art. 9 para. 1 GDPR (e.g., health data such as information about severe disability status) are requested from applicants as part of the application process, the processing is carried out in accordance with Art. 9 para. 2 lit. b GDPR so that we can exercise the rights arising from labor law and social security and social protection law and fulfill our related obligations.

Cumulatively or alternatively, the processing of special categories of data may also be based on Art. 9 para. 1 lit. h GDPR if it is carried out for purposes of health care or occupational medicine, for assessing the applicant's ability to work, for medical diagnosis, care or treatment in the health or social sector, or for the management of systems and services in the health or social sector.

If the applicant is not selected or withdraws their application prematurely, their data submitted via the form as well as all electronic correspondence, including the application email, will be deleted no later than 6 months after appropriate notification. This period is based on our legitimate interest in answering any follow-up questions regarding the application and, if necessary, fulfilling our obligations under the regulations on equal treatment of applicants.

In the event of a successful application, the data provided will be processed on the basis of Art. 6 para. 1 lit. b GDPR (in Germany in conjunction with § 26 para. 1 BDSG) for the purpose of carrying out the employment relationship.

12.6 - Google Web Fonts

This site uses so-called web fonts from the following provider for uniform font display: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

When a page is accessed, your browser loads the required web fonts into its browser cache to display texts and fonts correctly and establishes a direct connection to the provider's servers. Certain browser information, including your IP address, is transmitted to the provider in the process.

Data may also be transmitted to: Google LLC, USA

The processing of personal data in connection with contacting the font provider is only carried out if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with future effect by disabling this service via the "Cookie Consent Tool" provided on the website. If your browser does not support web fonts, a standard font from your computer will be used.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.

12.7 Google reCAPTCHA

On this website, we use the CAPTCHA service of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transmitted to: Google LLC, USA. For the visual design of the captcha window, the provider uses "Google Fonts," i.e., fonts loaded from the internet by Google. No further information beyond what is already transmitted to Google via the ReCaptcha functionality is processed.

The service checks whether an input is made by a natural person or abusively by machine and automated processing, and blocks spam, DDoS attacks, and similar automated malicious access. To ensure that an action is performed by a human and not by an automated bot, Cloudflare Turnstile collects the IP address of the device used, identification data of the browser and operating system type used, as well as the date and duration of the visit, and transmits this for evaluation to the provider's servers.

The legal basis is our legitimate interest in determining individual responsibility on the internet and preventing abuse and spam in accordance with Art. 6 para. 1 lit. f GDPR.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.

12.8 Google Customer Reviews (formerly Google Certified Shops Program)

We cooperate with Google within the framework of the "Google Customer Reviews" program. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). This program allows us to collect customer reviews from users of our website. After a purchase on our website, you will be asked whether you would like to participate in an email survey from Google.

If you give your consent according to Art. 6 para. 1 lit. a GDPR, we will transmit your email address to Google. You will receive an email from Google Customer Reviews asking you to rate your purchase experience on our website. The rating you provide will then be combined with our other ratings and displayed in our Google Customer Reviews logo as well as in our Merchant Center dashboard. Additionally, your rating will be used for Google Seller Ratings. In the course of using Google Customer Reviews, personal data may also be transmitted to the servers of Google LLC in the USA.

You can revoke your consent at any time by sending a message to the data controller or to Google.

13) TOOLS AND MISCELLANEOUS

13.1 Cookie Consent Tool

This website uses a so-called "Cookie Consent Tool" to obtain effective user consents for cookies requiring consent and cookie-based applications. The "Cookie Consent Tool" is displayed to users as an interactive user interface when the page is loaded, where consents for certain cookies and/or cookie-based applications can be granted by ticking checkboxes. By using the tool, all cookies/services requiring consent are only loaded if the respective user has given the corresponding consent by ticking the checkboxes. This ensures that such cookies are only set on the user's device if consent has been given.

The tool sets technically necessary cookies to save your cookie preferences. Personal user data is generally not processed in this context.

In individual cases, if personal data (such as the IP address) is processed for the purpose of storing, assigning, or logging cookie settings, this is done in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in legally compliant, user-specific, and user-friendly consent management for cookies and thus in a legally compliant design of our website.

Another legal basis for processing is also Art. 6 para. 1 lit. c GDPR. As controllers, we are legally obliged to make the use of technically unnecessary cookies dependent on the respective user consent.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

Further information about the operator and the settings options of the cookie consent tool can be found directly in the corresponding user interface on our website.

13.2 Google Maps

This website uses an online map service from the following provider: Google Maps (API) by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

Google Maps is a web service for displaying interactive (land) maps to visually present geographic information. Using this service shows you our location and facilitates any possible directions.

As soon as you access the subpages where the Google Maps map is embedded, information about your use of our website (such as your IP address) is transmitted to Google servers and stored there; this may also involve transmission to the servers of Google LLC in the USA. This happens regardless of whether Google provides a user account through which you are logged in or whether a user account exists. If you are logged into Google, your data will be directly assigned to your account. If you do not want the assignment to your Google profile, you must log out before activating the button. Google stores your data (even for users not logged in) as usage profiles and evaluates them.

The collection, storage, and evaluation are carried out in accordance with Art. 6 para. 1 lit. f GDPR based on Google's legitimate interest in displaying personalized advertising, market research, and/or the demand-oriented design of Google websites. You have the right to object to the creation of these user profiles, but you must contact Google to exercise this right. If you do not agree to the future transmission of your data to Google as part of using Google Maps, you also have the option to completely disable the Google Maps web service by turning off JavaScript in your browser. Google Maps and thus the map display on this website can then no longer be used.

Where legally required, we have obtained your consent for the above-described processing of your data pursuant to Art. 6 para. 1 lit. a GDPR. You can revoke your given consent at any time with effect for the future. To exercise your revocation, please follow the objection procedure described above.

13.3 Judge.me

To verify and publish customer reviews, we use the services of the following provider: Judge.me LLC, PO Box 7403, Jackson, Wyoming 83002, USA

If you leave a review on our website, your first and last name, email address, order date and number, as well as the name and international references (GTIN/ISDNF) are collected, transmitted to the provider, and evaluated there to decide on the legitimacy of a customer review for a specific order. These processes are carried out pursuant to Art. 6 para. 1 lit. f GDPR based on our legitimate interest in ensuring the authenticity of customer reviews by ensuring transaction relevance and preventing review abuse. After the review check and approval are completed, the data is deleted by the provider.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European data protection level.

14) RIGHTS OF THE DATA SUBJECT

14.1 The applicable data protection law grants you the following data subject rights (rights to information and intervention) against the controller regarding the processing of your personal data, whereby the respective legal basis for exercising these rights is referenced:

Right of access pursuant to Art. 15 GDPR;
Right to rectification pursuant to Art. 16 GDPR;
Right to erasure pursuant to Art. 17 GDPR;
Right to restriction of processing pursuant to Art. 18 GDPR;
Right to information pursuant to Art. 19 GDPR;
Right to data portability pursuant to Art. 20 GDPR;
Right to withdraw given consents pursuant to Art. 7 para. 3 GDPR;
Right to lodge a complaint pursuant to Art. 77 GDPR.

14.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR LEGITIMATE INTERESTS AS PART OF A BALANCE OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE AFFECTED DATA. HOWEVER, FURTHER PROCESSING IS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS, AND FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE, OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US TO CONDUCT DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING PURPOSES. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE AFFECTED DATA FOR DIRECT MARKETING PURPOSES.

15) DURATION OF STORAGE OF PERSONAL DATA

The duration of storage of personal data is determined by the respective legal basis, the processing purpose, and—if applicable—additionally by the respective statutory retention period (e.g., commercial and tax law retention periods).

When processing personal data based on an explicit consent according to Art. 6 para. 1 lit. a GDPR, the affected data will be stored as long as you do not withdraw your consent.

If there are statutory retention periods for data processed within the framework of contractual or contract-like obligations based on Art. 6 para. 1 lit. b GDPR, this data will be routinely deleted after the retention periods expire, provided it is no longer necessary for contract fulfillment or initiation and/or we no longer have a legitimate interest in further storage.

When processing personal data based on Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object under Art. 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the assertion, exercise, or defense of legal claims.

When processing personal data for the purpose of direct marketing based on Art. 6 para. 1 lit. f GDPR, this data will be stored until you exercise your right to object under Art. 21 para. 2 GDPR.

Unless otherwise specified by the other information in this declaration regarding specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

THE PERFECT PRESENT

MEET OUR NEW BAE!

Organic ingredients?

Privacy Policy

PRIVACY POLICY

1) INTRODUCTION AND CONTACT DETAILS OF THE CONTROLLER

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

3) HOSTING & CONTENT DELIVERY NETWORK

4) COOKIES

5) CONTACT

6) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT

7) USE OF CUSTOMER DATA FOR DIRECT MARKETING

8) DATA PROCESSING FOR ORDER PROCESSING

9) ONLINE MARKETING

10) WEB ANALYTICS SERVICES

11) RETARGETING/ REMARKETING AND CONVERSION TRACKING

12) PAGE FUNCTIONALITIES

13) TOOLS AND MISCELLANEOUS

14) RIGHTS OF THE DATA SUBJECT

15) DURATION OF STORAGE OF PERSONAL DATA

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